FAQs / Knowledge Base

This article covers the installation of Memory-Map on a new computer or re-installation on an existing computer following a system recovery and/or re-installation of the operating system.

If you've recovered or upgraded your computer and/or re-installed Windows, your PC will have taken on a new Hardware Identity so it looks like a totally different/new PC to the Memory-Map registration system.

You are permitted to install Memory-Map on two PCs that you own. If you have only used one set of activation rights, you will most likely have another available and activating the "new" PC should be straight forward.

1. Simply load up the software and maps from DVD or backup (always worth installing the latest software version from the Download page before loading the maps from disk).
   
   
2. In Help > Licence Management, sign into your user account, select and activate the features. (you cannot use the serial number again)

If you don't have sufficient Activation Rights available, then you need to Migrate the Licences from an old, retired or defunct PC to the new one.

1. Install Memory-Map software and maps to the PC.
   In Help > Licence Management, sign into your user account
   
   
2. Select a feature (like Pro Features) from the list and get a Demo Period. (this helps later on)
   When prompted, give the PC a unique name, different from a previous incarnation of the same PC. i.e. Home-PC-2.
   This will register the new PC on the system and make it easy to identify.
   
   
   
3. Click here and sign into your user account through your browser.
   Click on History. At the bottom of the page you will see all the computers and mobile devices that are registered to your account.
   Take a moment to look at these and decide which one you want to Migrate from and which is the new computer that you want to Migrate to. Click on the name of the machine so you can see what licences are attributed to it
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4. Click on the Migrate button and perform the Migration.
   Then download the Licence File which will automatically install all the licences on your new computer.

========================= Aus/NZ Support Team ====================